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Thursday, June 5, 2008

Cannot Resolved Hostname ... Pt2

Wow! Got a reply from TM. Now that's a good start. But too bad, it still doesn't solved the problem. Not going to waste anymore time with TM. I'm sure there are more people out there having the same problem. Let them liaise with TM instead. I will just sit & wait as I'm able to use other DNS server to resolved the hostname.

-------- Original Message --------
Subject: Cannot Resolved Hostname
Date: Thu, 05 Jun 2008 10:11:15 +0800 (MYT)
From: TM Customer Care Support

Dear Sir/Madam,

Thank you for your e-mail.

We refer to your query on browsing issue, we regret to know that you are facing such a difficulty.However, we would like to advise you to proceed with some basic troubleshooting, in order for us to streamline the issue that you are facing currently.

1) Clear Browser Cache.
2) Create new dialer, flush and reconfigure DNS (Domain Name Server).
- (Preferred DNS Server: DNS Server:
3) Reboot computer and modem.
4) Try to connect and browse with 3 different IP address.
- (Switch off and switch on the modem to get different IP address each time).

You may also can contact our Technical Department at 100 and select "Internet Services" if you need further assistance on the troubleshooting above and if the problem still persists, please provide us the following details for further action.

1) User name:
2) Contact Person:
3) Contact Number
- Home/Office:
- Mobile phone:
4) Operating System:
5) Modem Brand:
6) Service Number:
7) Streamyx Package:
8) IP Address
- 1st IP:
- 2nd IP:
- 3rd IP:
9) Website can?t be browse:
10) When the problem occurred:
11) When is the best time to call you:

For further assistance or feedback, kindly e-mail us at .
Alternatively, you can also contact TM at 100 and select "Internet Services".

We would like to thank you for your feedback and we look forward to serving you better.


Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.



Eluzai said...

so finaly can resolve or not? well, at least they replied you, thats good tho..

dizzyguy73 said...

Nope, the issue is still open.

Yea, tat's professional of them. But I wish they have the expertise to handle technical problems, that could instantly see the root caused of the problem, instead of asking customer to go through the normal routine troubleshooting steps.

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